Paloah Co. Refund and Return Policy

Last updated: October 8, 2026

Our 30-day return window

You can request a return within 30 days after your item is delivered. To start a return, email owner@paloahco.com or use our Contact page. Include your order number, the item you would like to return, and whether you prefer a refund to your original payment method or store credit.

Eligible change-of-mind returns must be unworn, unused, unwashed, and in their original condition, with tags and original packaging where supplied. Please contact us and wait for return approval and instructions before sending anything back.

Items excluded from change-of-mind returns

Personalized or custom-made items and opened squishies are not eligible for change-of-mind returns. These exclusions do not limit remedies for damaged, defective, or incorrect items, or rights required by applicable law.

Return shipping and original shipping charges

Customers pay return postage for change-of-mind returns. Original outbound shipping charges are not refunded for change-of-mind returns. We cover approved return postage when the item is damaged, defective, or incorrect because of our error, and refund shipping charges where appropriate or required by law.

Items may need to be returned to different fulfillment partners. We will provide the correct return destination for each approved return. Please do not ship returns to the address on the package or to our business address without instructions.

Refund or store credit: your choice

After we receive and inspect an approved return, we will confirm the outcome by email. For an eligible return, you may choose a refund of the eligible item price to your original payment method or store credit for that amount. Refund posting time depends on your bank or payment provider.

Store credit is optional. We will not substitute store credit for a refund or other remedy that applicable law requires.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, or incorrect. Include your order number and photographs where possible so we can assess the problem and arrange an appropriate remedy. A delay in reporting does not remove any rights required by applicable law.

Exchanges and cancellations

Contact us if you need another size or item. Exchanges depend on availability; we may arrange a return and a new order instead. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once processing or fulfillment has started.

Your rights

Nothing in this policy limits mandatory consumer rights under applicable law. Where those rights differ from this policy, the applicable legal requirements take priority.